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How Sanjay Jha Overhauled Motorola’s Culture November 8, 2009

Posted by Admin in Systems Thinking.
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Any prediction of Motorola’s impending resurrection is probably premature.  However, their quarterly results look promising.  This recently published NYT BITS column interviews the new head of the cellphone division, Sanjay Jha, on some of his initiatives.

–Posted on behalf of Tom Lee, UC Berkeley

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1. thomasyl - November 11, 2009

See the article at: http://bits.blogs.nytimes.com/2009/10/29/how-sanjay-jha-overhauled-motorolas-culture/

Interesting excerpts:
“When [Sanjay] arrived, Motorola used 22 different phone displays, each a different size, thus requiring different software. This makes for higher costs, lower quality and slower development time. And it confuses customers too.”

“[Motorola] didn’t have the product management skill to spot the shift to more versatile devices…. ‘Tell me how you miss 1G to 2G, 2G to 3G, black-and-white to color, to camera to touch to QWERTY’, keyboards, [Jha] said with no small exasperation. ‘We, as an organization, missed a lot of transitions.'”


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